Terms & Conditions

1. General Terms

1.1. These Terms and Conditions (“T&Cs”) constitute a legally binding agreement between you (“the Player,” “you”) and SlotLair (“the Company,” “we,” “us,” “our”).
1.2. These T&Cs come into force as soon as you register your account. By using any part of the Website, you signify your agreement with these T&Cs.
1.3. We may need to change these T&Cs from time to time for various reasons, including commercial reasons or to comply with new laws and regulations. You will be notified of any material changes before they come into effect. You may be required to re-confirm your acceptance of the updated T&Cs before you can continue to play. The latest version will always be available on the website.

2. Who Can Play

2.1. The services on this website are available exclusively to players residing in Great Britain. It is illegal to play on SlotLair if you are located outside of Great Britain.
2.2. You must be 18 years of age or older to gamble. It is an offence for any person under the age of 18 to participate in gambling. We reserve the right to request proof of age and perform verification checks to confirm your details. Any account found to belong to an underage individual will be closed immediately, and all winnings will be forfeited.
2.3. You are prohibited from playing if you are registered with GAMSTOP, the national online self-exclusion scheme. We perform checks against the GAMSTOP database to ensure compliance.

3. Your Player Account & Verification

3.1. Account Registration: You may only open and operate a single account. If we discover that you hold more than one account, we reserve the right to treat all such accounts as a single joint account, or to close the duplicate account(s). Any returns, winnings, or bonuses which you have gained or accrued during such time as the duplicate account was active will be forfeited.
3.2. Account Security: It is your responsibility to keep your login details confidential. You are responsible for all activity on your account.
3.3. Player Verification (KYC): We are required by our UKGC licence to verify your name, age, and address before you can deposit, wager, or access any free-to-play games. To do this, we may use third-party agencies to confirm your details. In some cases, we may need to ask you for documentation, which can include:
* A valid photographic ID (e.g., Passport, Driving Licence).
* Proof of address (e.g., a utility bill or bank statement dated within the last 3 months).
3.4. Source of Funds (SoF): As part of our commitment to responsible gambling and our anti-money laundering obligations, we may need to ask for information and evidence regarding the source of the funds you use to bet with. This may include evidence of salary, savings, or other sources. Failure to provide satisfactory information when requested may result in your account being suspended or closed.
3.5. Accuracy of Information: You are responsible for providing accurate registration details and keeping them up to date. Failure to do so may result in your account being closed and winnings voided.

4. Deposits and Withdrawals

4.1. Accepted Currency: All transactions on the website are processed in Pounds Sterling (GBP).
4.2. Payment Methods: We accept a variety of payment methods, which will be clearly displayed in the cashier section.
4.3. Credit Card Prohibition: In line with UK regulations, you cannot use a credit card to deposit funds into your account.
4.4. Third-Party Payments: You must only use payment methods registered in your own name. We reserve the right to confiscate winnings and return the original deposit to the payment method owner if we find this rule has been breached.
4.5. Minimum Amounts: The minimum deposit and withdrawal amount is £20.
4.6. Deposit Wagering: For anti-money laundering purposes, all deposited funds must be wagered at least once (1x) before a withdrawal can be made. If we have reasonable suspicion of fraudulent activity or money laundering, we may require a higher wagering threshold (e.g., 3x).
4.7. Withdrawal Limits:
* The standard weekly withdrawal limit is £3,000.
* The standard monthly withdrawal limit is £15,000.
* These limits may be increased based on your VIP status and playing history, at our discretion.
* All verified progressive jackpot wins will be paid in full, irrespective of these limits.
4.8. Withdrawal Processing: We aim to process all withdrawal requests promptly, but processing times can vary depending on the payment method and the completion of any required verification checks.

5. Responsible Gambling

We are committed to providing a safe and responsible gaming environment. We offer a range of tools to help you stay in control of your gambling.
5.1. Deposit Limits: Control your spending by setting daily, weekly, or monthly deposit limits.
5.2. Reality Checks: Set up notifications to track how long you have been playing.
5.3. Time-Out: Take a short break from gambling for a period of 24 hours up to 6 weeks.
5.4. Self-Exclusion: If you feel you need to stop gambling, you can self-exclude for a period of 6 months, 1 year, or 5 years.
5.5. GAMSTOP: We are part of the GAMSTOP scheme. If you are registered with GAMSTOP, you will not be able to gamble with us.
5.6. Support Organisations: If you are concerned about your gambling, we urge you to seek help from one of the following confidential organisations:
* BeGambleAware: Visit www.begambleaware.org
* GamCare: Visit www.gamcare.org.uk or call their National Gambling Helpline.
* Gamblers Anonymous: Visit www.gamblersanonymous.org.uk

6. Prohibited Activities & Anti-Fraud Policy

6.1. The following activities are strictly prohibited and constitute a material breach of these T&Cs:
* Colluding with other players.
* Using unfair strategies or systems (including bots).
* Committing fraud or chargebacks against us or payment providers.
* Exploiting a software bug or error.
* Using a VPN (Virtual Private Network) to mask your location.
6.2. Advantage Play: We have a zero-tolerance policy towards bonus abuse and advantage play. This includes, but is not limited to, creating multiple accounts to claim welcome offers or engaging in low-risk betting patterns to meet wagering requirements. We reserve the right to void bonuses and winnings resulting from such activity.
6.3. If we have reasonable grounds to suspect you have engaged in any prohibited activity, we reserve the right to suspend or close your account and withhold any balance. We may also be required to report such activity to the relevant authorities, including the Gambling Commission.

7. Dormant Accounts

7.1. An account is deemed “Dormant” if there has been no login or logout activity for a continuous period of 12 months.
7.2. Before classifying an account as dormant, we will make reasonable efforts to contact you and return your outstanding balance.
7.3. If we are unable to contact you and return the funds, we may, after the 12-month period, begin to charge a monthly administrative fee of £5 from the account balance until the balance is zero or the account is reactivated.

8. Disclaimer of Liabilities

8.1. Gambling involves risk. You accept that you may lose money by using our services and that you are fully responsible for any such loss.
8.2. We will provide our services with reasonable skill and care. However, we are not liable for any technical failures, unstable internet connections, or hardware/software defects that may prevent or interrupt your gameplay, except where this is a result of our negligence.
8.3. Nothing in these T&Cs shall exclude our liability for death or personal injury resulting from our negligence.

9. Complaints and Disputes

9.1. If you have a complaint, please contact our Customer Support team in the first instance at [email protected]. We will aim to resolve your issue promptly.
9.2. If you are not satisfied with the resolution, you can ask for your complaint to be escalated to a manager. We will provide a final response within 8 weeks of receiving the initial complaint.
9.3. If you remain unsatisfied, you have the right to refer your dispute to our designated Alternative Dispute Resolution (ADR) provider, free of charge. The details of our ADR provider are: eCOGRA, IBAS. Their decision will be considered binding if the amount in dispute does not exceed £10,000.

10. Governing Law and Jurisdiction

10.1. These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
10.2. You agree that any dispute, controversy, or claim arising out of or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the courts of England and Wales.