SlotLair UK – Privacy Policy

1. Our Commitment to Your Privacy

Welcome to SlotLair. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains who we are, what personal data we collect, why we collect it, and how we use and protect it.

This policy is written to comply with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By registering an account with SlotLair, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not use our website.

2. Who We Are

SlotLair (“we,” “us,” “our”) is the “data controller” for the personal information we process. This means we are responsible for deciding how we hold and use personal information about you.

• Company: [Your Company Name]
• Address: [Company’s Full Address]
• Contact for Data Protection: [[email protected] or [email protected]]

3. The Information We Collect

We collect information to allow you to participate in our games and to meet our legal and regulatory requirements. This includes:

• Identity & Contact Data: Your full name, date of birth, email address, phone number, and residential address.
• Verification Data: Documents and proofs requested to verify your identity and source of funds, as required by law. This may include copies of photographic ID (e.g., passport), proof of address (e.g., utility bills), and bank statements.
• Financial Data: Details of your payment methods (e.g., debit card numbers, e-wallet information) and your transaction history (deposits, bets, and withdrawals). Note: We do not process credit card transactions.
• Correspondence Data: Records of your communications with us via email, live chat, or other channels.
• Technical & Usage Data: Details of your website logins, IP address, browser type, device information, and general activity on our site.
• Marketing & Communication Data: Your preferences for receiving marketing from us and your communication settings.
• Safer Gambling Data: Information related to your use of our safer gambling tools or any interactions concerning your gambling activity.

4. How and Why We Use Your Information (Legal Basis)

We will only use your personal data when the law allows us to. Most commonly, we will use your data on the following legal bases:

• To Comply with a Legal Obligation: This is our primary basis for much of our data processing.
  • Purpose: Verifying your age and identity; conducting anti-money laundering (AML) and anti-fraud checks; complying with our safer gambling responsibilities; responding to requests from the UK Gambling Commission or other authorities.
• For the Performance of a Contract:
  • Purpose: To set up and manage your account; process your bets and financial transactions; provide customer support and ancillary services you request.
• For our Legitimate Interests:
  • Purpose: To monitor and investigate transactions to prevent fraud and terms abuse; analyse customer trends to improve our services (in an aggregated or anonymised form); protect our business interests.
• With Your Consent:
  • Purpose: To send you marketing and promotional offers via email, SMS, or other channels. You can withdraw your consent for marketing at any time in your account settings or by contacting support.

5. Who We Share Your Data With

We may have to share your data with trusted third parties to provide our services. We never sell your data.

• Verification Services: To verify your identity and age against national databases.
• Payment Processors: To securely process your deposits and withdrawals.
• Game Providers: To enable you to play the games on our site.
• Analytics and Marketing Partners: To help us improve our website and, where you have consented, to manage marketing communications.
• Regulatory and Law Enforcement Bodies: We are required to share information with the UK Gambling Commission, police, and other authorities if legally required to do so.
• Within Our Corporate Group: For administrative and operational purposes.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Due to anti-money laundering regulations, we are required to retain your personal and transactional data for a minimum of six years after your account has been closed. After this period, your data will be securely and permanently destroyed.

7. Your Data Protection Rights

Under UK data protection law, you have rights we need to make you aware of. These include:

• Right to be Informed: To be told how we use your data (which is the purpose of this policy).
• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To have any inaccurate personal data corrected.
• Right to Erasure (the “Right to be Forgotten”): To ask us to delete your data. Please note, this right is not absolute and may be overridden by our legal data retention obligations.
• Right to Restrict Processing: To request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: To receive your data in a structured, machine-readable format.
• Right to Object: To object to us processing your data for our legitimate interests.

To exercise any of these rights, please contact us at [[email protected]].

8. Complaints

If you have a complaint about how we have handled your personal data, please contact us first so we can try to resolve it. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.

• Website: www.ico.org.uk

9. Security of Your Data

We have put in place robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your data is limited to employees and third parties who have a business need to know.

Your account can only be accessed with your unique ID and password. We strongly recommend you use a secure password and enable two-factor authentication (2FA) for extra protection.

10. Cookie Policy

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us with site functionality and analytics.

• Essential Cookies: These are necessary for the website to function (e.g., keeping you logged in).
• Functional Cookies: These remember your preferences (e.g., language) to provide a more personalised experience.
• Performance & Advertising Cookies: These help us understand how our site is used and measure the effectiveness of our marketing. We will only use these with your explicit consent.

You can manage your cookie preferences at any time through your browser settings or our on-site cookie banner.